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Frequently Asked Questions

Find answers about our seven main services, equipment supply, installation, repairs and maintenance, plus quotations and Unifi enquiries.

What services does CTC Tech Solution provide?

We supply equipment and provide installation, repair and maintenance services for IT, security, networking, air conditioning,electrical and business communication systems. Visit our Services page to explore our solutions,or contact us to discuss your requirements

Do you supply and repair computers, printers and IT equipment?

Yes. We supply, install, repair and maintain computers, printers and IT equipment for homes and businesses. Send us the equipment model and a description of the issue so we can advise on inspection, repair or replacement options.

Can you supply and install CCTV systems?

Yes. We supply, install and maintain CCTV systems for homes and businesses. Share your premises layout and the areas you want to monitor so we can recommend suitable cameras and recording equipment

Do you provide LAN cabling, Wi-Fi and fiber optic services?

Yes. We supply and install network equipment, LAN cabling, Wi-Fi and fiber optic systems, and provide maintenance. Tell us the number of network points, the areas requiring Wi-Fi coverage and any connection issues you are experiencing.

Do you supply air conditioners and carry out electrical wiring work?

Yes. We supply, install and service air conditioners, and carry out electrical wiring and maintenance for homes and businesses. Please share the room size, number of units and details of the work required. A site assessment may be needed before we confirm the scope and quotation.

Can you install or upgrade an office PABX or IP telephone system?

Yes. We supply, install and maintain PABX and IP telephone systems. Let us know how many extensions you need, your current telephone setup and the features required so we can assess suitable installation or upgrade options.

Do you provide fingerprint and face recognition attendance systems?

Yes. We supply, install and maintain fingerprint and face recognition systems for staff attendance tracking and reporting. Tell us your staff count, number of locations and reporting requirements. Available features depend on the selected device and software.

Do you supply queue management systems for service counters?

Yes. We supply, install and maintain queue management systems (QMS) to help organize customer queues and improve service flow. Share your number of counters and service categories so we can propose suitable ticketing, queue display and counter calling equipment.

Can you repair or maintain a system installed by another supplier?

Please send us the brand, model, photos and a description of the issue. We will assess whether we can support the equipment. Repair, maintenance and upgrade options depend on its condition, compatibility, spare parts and access to the existing system.

How can I request a quotation?

Contact us through our Contact page. Include the service required, your location, quantities, relevant photos and any equipment specifications or project details. This helps us prepare a quotation based on your needs.

Is a site visit required before installation?

Some work can be quoted from the information you provide, while other projects require a site visit to check measurements, cable routes, equipment locations and existing infrastructure. We will let you know if a visit is needed and confirm any applicable charges beforehand.

Which areas do you cover for installation and maintenance?

We cover the whole of Sabah. Based in Kota Marudu,we provide installation and maintenance services across Sabah.Contact us with your location and service requirements to arrange a visit

How much does installation cost, and how long does it take?

Cost and completion time depend on the equipment, quantities, site conditions and scope of work. We will confirm pricing and the proposed schedule after reviewing your requirements, subject to equipment availability and site readiness.

Is a warranty provided for equipment and installation?

Warranty coverage and terms depend on the product and service selected. Please confirm the equipment warranty, any installation workmanship coverage and exclusions with us when requesting your quotation.

How do I check Unifi coverage at my address?

Contact us with your full installation address and postcode so we can help check Unifi coverage and port availability at your location.

How do I apply for a Unifi package?

Visit our Unifi page to view Home and Business options, or contact us for help with your application. We will guide you on the required information and next steps.